Queenstown New Zealand. Book your Queenstown Holiday. Activities. Tours. Accommodation. Transport.

Legal Stuff

Although this stuff is boring to read it may be important for your use on this website. If your interest in our terms and conditions of use and our privacy policy then click on the links below. If you have any more questions then please do not hesitate to contact us

Privacy Policy

What information do we collect? We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service.Your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions.Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to ensure we have records of your transaction if required by the business you purchased through.

Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance.Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance.We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions. Please also view our terms and conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent.By using our site, you consent to our privacy policy.

Changes to our Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 05 September 2009

Contacting Us. If there are any questions regarding this privacy policy you may contact us at Contact Us

Terms and Conditions

Here is all the boring stuff that is essential. If your booking anything with us it will pay to read it. By booking on this site you accept these terms and conditions. Holidays Queenstown does not charge you for any service that we provide. All prices quoted are the same as those offered by the operators directly. If you require more information please contact us

You must print and keep your E-TICKET.NO E-TICKET = NO ACTIVITY

The activity provider that you have booked your trip with will be referred to as 'The Operator'.

1.0 Bookings

1.1 Once you have clicked 'process my booking' your credit card will be charged the amount owed. A window will then appear allowing you to check your booking details. Please email us immediately if any details are incorrect. A sales consultant will then process your booking request and send your e-ticket via email promptly. Please note that our office hours are 8am - 8pm 7 days.

1.2 This ticket becomes your proof of payment.

1.3 You must present this e-ticket to the operator in order to participate in the activity. Failure to present the E-ticket to the operator may result in you not being allowed to partake in the activity.

1.4 You must pay the remaining balance owing to 'The Operator' when you check in for your activity. This amount can be found on your e-ticket.

1.5 If you are unsure which activity, accommodation or services you require, please contact one of our experienced Queenstown based sales consultants for advice before you finalize your booking.


2.0 Your e-ticket

2.1 Once you receive your e-ticket by email please print it.

2.2 You must present your e-ticket to the operator in order to participate in the activities booked.

2.3Please reconfirm your activity the day before by calling 'The Operator' on the phone number found on the top of your e-ticket, quoting your name and the Holidays Queenstown voucher ID number.

2.4 If your activity is weather dependent please call 'The Operator' at least 1 hour before your check in or pick up time for a weather check.


3.0 Cancellation, Changes and No Shows

3.1 If a booking is cancelled by 'The Operator' and you are unable to reschedule, you can contact us for a refund of the deposit paid. Please explain the reason for the refund and the person you spoke to, and if possible your voucher number. We will then credit your card the refund amount and email you with confirmation.

3.2 If you need to reschedule, change or cancel your booking you will need to call 'The Operator' (the number will be on your e-ticket) to get authorization to do so.

3.3 In general, cancellations or changes made by you, the customer, within 48 hours of the commencement of your activty will require you to forfit the full balance owing to the operator unless otherwise authorized by 'The Operator'. If required, Holidays Queenstown will charge your credit card the outstanding balance if you do not provide sufficient notice of cancellation or you 'no show'.

3.4 'No shows' on the day of your activity mean you forfit the money paid to 'The Operator' unless otherwise authorized by 'The Operator'.

3.5 'The Operator' reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers or any other unforeseen event or circumstances. In this instance, you can choose to reschedule or request a refund of your deposit from Holidays Queenstown.


4.0 Extended terms and conditions

4.1 holidaysqueenstown.co.nz and/or the operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities by the operator.

4.2 This e-ticket is based on fares and tariffs which are, to the best of holidaysqueenstown's knowledge, correct at the time of issue. Any increases since the date of issue are at the cost of the passenger payable to the operator.

4.3 We advise that all activities do carry a degree of risk and that by participating in the activity provided by the operator you are expressly assuming those risks personally and are releasing the operator and holidaysqueenstown.co.nz from any liability, claims, losses, damages or expenses.

5.0 Privacy Policy

5.1 Our privacy policy can be found above

6.0 Security Policy

6.1 holidaysqueenstown.co.nz ensures your credit card transactions are safe with the use of Pay Pal which accepts millions of payments around the world with powerful encryption technology. They also safely store your credit card details.